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If your order has not been processed and shipped yet, we can still make a change or cancel the order. In this case, please contact our customer care team as soon as possible.

Please make sure you enter or select the correct delivery address when you place your order. Due to our commitment to fast delivery, it is not possible to change address details after our warehouse processed and shipped your order. With the track and trace number in the confirmation e-mail, you can look up the delivery details and contact the carrier yourself. They may be able to help you.

If your order hasn't been processed and shipped yet, it's possible to cancel the order. Please contact our customer care team as soon as possible. 

You have the right to cancel your order, but once an order has been processed by our warehouse, a cancellation or any change is no longer possible. Our warehouse tries to dispatch all orders as soon as possible. All orders ordered before 2PM will be shipped the same day. 

In that case if your parcel has already been dispatched, you can refuse the parcel when a delivery attempt is made or return all items and we will issue a full refund, excluding return shipping costs.

Check your spam box first, sometimes confirmation emails end up in here. If the confirmation is in there, make sure you set this email to 'trusted' to be informed of new updates regarding your order.

In case you can't find the confirmation email in your spambox either, please contact our customer care team.

We added the slider (plastic ring under the buckle) to the carrier for extra safety. This is not to shorten the strap.To resize your toddler carrier quickly, simply remove the strap from the slider. Use the slider if you need extra safety support. We've included this slider specifically for added safety.

Wildride handwashing instructions: 

Gently swirl in lukewarm water using a mild liquid detergent. Avoid detergents containing optical brighteners, as these may lead to colour fading. Rinse with care in freshwater. Refrain from using a running water stream. To dry, expel surplus water by pressing, no wringing! Employ a towel to softly blot away additional moisture. Air drying in a shaded area.

1. Before use, loosen the strap to comfortably place your child in the carrier.

2. Make sure your child is in a seated position.

3. The legs always need to be at 90 degrees.

4. Adjust your child to sit closely to your body.

5. Always hold your child with at least one arm. 

The Wildride carrier is intended for short trips. Exactly for those moments when you just want to have your hands free during an adventure, groceries or whatever may be.

Do you need more help with using the carrier or do you need tips? You can always contact our customer care team. If you send them an picture or a video of how you use the carrier, they can give you some tips and tricks.

All our carriers are the same size and can be used for children from 9 months to 20KG. So there are no different sizes.

The elastic attached to the Wildride carrier is for security. Once you put the carrier on, put the elastic band around the clip as an extra security.

You can use the carrier on both sides. make sure that the buckle is always on the front so you can adjust the strap.

You can use the Wildride carrier from 9 months up till 20 KG.

We added the safety slider (plastic ring under the buckle) to the carrier for extra safety. You can simply attach the safety slider to the carrier.